Refunds
Eligibility:
- Items must be returned within 7 days of purchase.
- Items must be unused, in their original packaging, and in the same condition as received.
- A receipt or proof of purchase is required for all returns.
Non-Refundable Items:
- Perishable goods such as food items that have been opened or partially consumed.
- Custom or personalized orders.
- Gift cards.
Return Process:
- Contact Us: To initiate a return, contact our customer care team at 9702253432 or email us at [email protected]. Provide your order number, details of the item you wish to return, and the reason for the return.
- Return Authorization: Our customer care team will review your request and provide you with a return authorization if your return is eligible.
- Shipping Instructions: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. Please use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.
- Inspection and Approval: Once we receive your return, we will inspect the item to ensure it meets the eligibility criteria. We will notify you of the approval or rejection of your refund.
- Refund Processing: If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds:
- If you haven’t received a refund within the expected time frame, please check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Cancellations
Order Cancellation:
- You can cancel your order within 24 hours of placing it for a full refund. To cancel your order, contact us at 9702253432 or [email protected].
- Orders cannot be cancelled once they have been shipped.
Refund Processing for Cancellations:
- If you cancel your order within the specified time frame, we will process your refund to the original payment method within 7-10 business days.
Contact Us: For any questions regarding our Refunds and Cancellations policy, please contact us:
- Customer Care: 9702253432
- Email: [email protected]
- Address: Mumbai
