DATA PROTECTION & PRIVACY

Privacy Policy

At J.K. Sweets, we value your privacy and understand the importance of keeping your personal information safe. This Privacy Policy explains what information we collect when you visit our website, how we use it and how we protect it.

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1. Information We Collect

When you visit our website, create an account, place an order or contact us, we may collect the following information:

  • Full name
  • Email address
  • Mobile number
  • Billing and delivery address
  • Order details and purchase history
  • Information submitted through our contact forms

We may also collect basic website usage information, such as your browser type, device information, and pages visited.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order confirmations and delivery updates
  • Respond to customer questions and complaints
  • Manage cancellations, returns and refunds
  • Improve our website and shopping experience
  • Send offers and product updates where you have agreed to receive them

3. Payment Information

Online payments are processed through our trusted payment gateway provider, Razorpay.

Payment information is handled strictly according to the payment provider's security and privacy practices (PCI-DSS compliant). We do not store your full card details or banking passwords on our servers.

4. Sharing Your Information

We may share necessary information with trusted service providers, including:

  • Delivery and courier partners
  • Payment gateway providers
  • Website hosting and technical service providers
  • Customer support and communication service providers

This information is shared only as needed to provide our services. We do not sell customers' personal information to advertisers.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to remember shopping cart details, improve website performance and understand how visitors use our website.

Some cookies are necessary for the website to function properly. Other cookies may be used for analytics or marketing, where applicable.

You can manage cookies through your browser settings and any cookie preferences available on our website.

6. Data Security

We take reasonable technical and organizational steps to protect your personal information from unauthorised access, misuse or disclosure.

However, please note that no website, electronic transmission, or online system can guarantee complete 100% security.

7. How Long We Keep Your Information

We keep personal information for as long as needed to process orders, provide customer support, maintain required business records and meet applicable legal obligations.

Information that is no longer required will be deleted or handled according to our data retention practices.

8. Your Privacy Choices

You can contact us at any time to:

  • Request access to or correction of your personal information
  • Request deletion of your personal information, where applicable
  • Withdraw your consent for optional communications
  • Unsubscribe from promotional emails or messages

Note: Some information may need to be retained for legal, accounting or order-related verification purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services or privacy practices change.

Any updates will be published directly on this page with a revised date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Business Name

J.K. Sweets

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